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Grievance Redressal

Grievance Redressal & Escalation Matrix

SEBI Registration Details

Registered / Correspondence Address

North 24 Parganas, Joypur, Chhaygharia, Near GSP primary school, Bongaon, KOLKATA, WEST BENGAL, 743235

Customer Support & Primary Contact

Customer Support Head / CEO: BIBEKANANDA ROY

Important Note on Grievance Redressal

If you are dissatisfied with any aspect of our services, please raise your concern through the following channel:

Escalation Process

If your issue remains unresolved after 7 working days, or if the response is unsatisfactory, you may escalate the matter directly to SEBI via the following platforms:

SEBI Grievance Platforms

  1. SEBI SCORES Portal: SEBI SCORES Portal

  2. SEBI SMART ODR Platform: SEBI SMART ODR Platform

  3. SEBI Toll-Free Numbers: 1800 22 7575 / 1800 266 7575

  4. SEBI Regional Offices Contact List: SEBI Regional Offices Contact List

SEBI SCORES Mobile Apps

  1. iOS (Apple): Download SEBI SCORES for iOS

  2. Android (Google Play): Download SEBI SCORES for Android

Investor Education & Awareness Tools

SEBI Investor Website: Comprehensive source of investor rights, guidelines, and market tools

SEBI Investor Education Portal

SEBI Saarthi App (Investor Education)

  1. Android: Download SEBI Saarthi App for Android

  2. iOS: Download SEBI Saarthi App for iOS

Investor Protection Guidelines

To Avoid Unauthorised & Fraudulent Services

Important Notice on Fee Payments

(a) All fee payments for research services must be made only through the official website of the SEBI-registered Research Analyst (RA) and via verified and approved payment channels.

BIBEKANANDA ROY (SEBI Reg. No.: INH000023250) does not authorize any third-party payment links, UPI IDs, or personal accounts for receiving service fees.

Accepted Payment Methods

  • (a) Payment gateway linked through the official website: Official Website of Roy Research Analyst

  • (b) Direct transfers to the bank account registered in the name of BIBEKANANDA ROY

  • (c) Centralized Fee Collection Mechanism (CeFCoM)/@Valid UPI, if applicable

Disclaimer

Payments made through unofficial means (e.g., personal accounts, unverifiable links, or agents claiming to represent the RA) will not be considered valid, and no responsibility or grievance redressal will be entertained for such transactions.

  1. To avoid fraud or impersonation, always verify the payment instructions directly on the official website and retain receipts for all transactions.

  2. Always insist on payment invoices from the RA’s official email address listed with SEBI.

  3. Immediately report any suspicious or unauthorised accounts or individuals claiming to represent us.

  4. Verify our registration using the official SEBI and BSE links below:

BSE Investor Alerts & Press Releases

Stay updated on investor alerts and press releases from the Exchange:

  1. BSE Media Releases

  2. BSE Investor Awareness

Cyber Crime Resources

Investor Charter & Complaint Information

To view our full Client Consent, Investor Charter, MITC, Service Timelines, Complaint Handling Matrix, Fraud Awareness, Refund Policy, and Others, visit and read everything to avoid future conflict of interest:

Official Website of Roy Research Analyst

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